|Power cuts don’t happen very often these days and it’s UK Power Networks’ job to ensure it stays that way. But if there’s a power cut, have you wondered how your residents would cope?
How we help vulnerable customers during a power cut
We have a Priority Service Register, for those who may need extra support during a power cut. Residents will receive:
✔ A priority number that they can call 24 hours a day if they have a power cut
✔ Regular text message or phone updates during a power cut
✔ A welcome booklet
✔ Extra support from the British Red Cross to visit their home during an emergency (we’ll check with
|Help us inform and protect residents during a power cut
We’re working hard to raise awareness of our new number to call during a power cut (0800 31 63 105) and to encourage eligible customers to sign up to the Priority Services Register so we can get them the support they need.
We’ve produced a range of resources for print and web to help reach as many people as possible. They can all be downloaded from our website here